AV Aficionado strives to set itself apart from the general AV retailers that populate the market place today and it is our customer service that is absolutely critical in helping us achieve this.
Our mission is to provide hand picked products and solutions that we consider offer something special to those discerning AV buyers who demand it, whilst offering exemplary customer service and conducting ourselves with absolute integrity.
Although AV Aficionado is an e-commerce based enterprise, and unlike some which hide behind an email address, we actually like to talk to our customers and actively encourage you to call for any advice, questions or queries you may have. However, if you have a technical query, we cannot promise that you will always get directly through to our product specialist, if unavailable please leave a message with our staff and your call will be returned as soon as possible.
In fact if you would like to talk but find it difficult to do so during the working day, please e-mail us before 4pm Monday to Friday and specify that you would like an evening call back and indicate a preferred time. Again, we cannot promise that we can accommodate all such requests but will always do so whenever possible, we will email you back to confirm if your request can be met.
Our office hours are Monday To Friday 9am to 5:30pm (Excluding Bank Holidays).
Our telephone number is 0345 370 0054
We very much look forward to hearing from you...